Make an Appointment

ISSS offers many services for our student and scholars. If you would like to speak with an advisor, please select the service below for information on how to schedule an appointment with one of our highly trained staff members. If you must miss your scheduled appointment or need to change it, please follow the instructions in your confirmation email.

Front Desk

The building is currently closed and all services are currently being offered remotely. Please visit our Stay Informed page for updates or contact hotline@austin.utexas.edu for assistance. 


International Student Advising Appointments

Advisors are available by email to answer questions. We have limited appointments for remote advising via Zoom. These are reserved for urgent and time-sensitive issues. If you are in need of an appointment and don't see one available, please contact us at hotline@austin.utexas.edu.

Schedule an Appointment


Sponsored Student Advising

Sponsored Students are individuals who are funded by a government, company, or organization which utilizes 3rd party billing and have signed billing agreements with Texas Global. The Sponsored Student Advisor assists with issues involving immigration, financial sponsorship and billing, general insurance and tax questions, and also advises students on questions related to academic progress and personal considerations.

We have limited appointments for remote advising via Zoom. If you are in need of urgent advising please email us at sponsoredstudent@austin.utexas.edu to arrange an appointment with an advisor. 


Exchange Student Advising

We have limited appointments for remote advising via Zoom. If you are in need of urgent advising please email us at exchangeadvisor@austin.utexas.edu to arrange an appointment with an advisor. 


English Language Center Student Advising

  • Travel Signatures on I-20s or DS-2019s
  • Employment Verification Letter for social security numbers
  • Enrollment Verification Letter
  • English Language Center Transcripts & Grade Reports
  • Copies of Receipts or Tuition Payments
  • Signatures on Transfer-In Forms
  • Reprint of lost or stolen I-20s or DS-2019s

Faculty & Scholar Advising

We have limited appointments for remote advising via Zoom. If you are in need of urgent advising please email us at scholars@austin.utexas.edu to arrange an appointment with an advisor.

  • J-1 Scholar Orientation Appointment - Required for all arriving visiting researchers, professors, and other scholars in J-1 status. Appointments should be made upon arrival in the United States.
  • Individual Advising Appointment for Faculty and Scholars - For UT faculty members and scholars in the following statuses: J-1, H-1B, TN, and F-1 OPT. Note that advising for those in F-1 OPT status is reserved for faculty members and scholars who are not on a UT I-20.
  • Individual Advising Appointment for Permanent Residency and O-1 Petitions - For university-sponsored I-140 and O-1 petitions.

Insurance Advising

We have limited appointments for remote advising via Zoom. If you are in need of urgent advising please email us at intlinsurance@austin.utexas.edu to request one and include an explanation of your question.

Special Considerations

  • Same-day appointments cannot be facilitated.
  • UTEID and the reason for which you need to see the Insurance Advisor (e.g. to purchase dependent insurance; to discuss waiver options) is required.
  • Completed Insurance Waiver Request forms can be uploaded at Secure Uploader. You DO NOT need to make an appointment.
  • Insurance Waiver Requests may take two weeks for processing. Please do not make appointments to check the status of your waiver request. To check if your waiver request has been approved, view your tuition and fee bill. If you see insurance charges on your tuition and fee bill on the 11th class day (Fall/Spring) or 3rd class day (Summer), please contact the Insurance Advisor immediately.

Tax Appointments

We are not accepting tax appointments at this time. The filing deadline to submit 2019 tax returns is July 15, 2020. You can complete your tax return through GLACIER Tax Prep (GTP). For basic questions regarding taxes, please email us at intltax@austin.utexas.edu.