Make an Appointment

ISSS offers many services for our students and scholars. If you would like to speak with an advisor, select the service below for information on how to schedule an appointment with one of our highly trained staff members. If you need to cancel or reschedule your appointment, please follow the instructions in your confirmation email.

Front Desk

Location: We are located at located at 2400 Nueces St., Suite B.

Hours: The Texas Global front desk is open Monday through Friday, 8 a.m.-5 p.m.

The front desk can assist with general questions and previously scheduled document pick-ups. The front desk is staffed by non-advisors and cannot provide immigration advising.

International Student Advising Appointments

ISSS offers in-person and remote (Zoom) international student advising appointments. If you are in need of an appointment and don't see one available, please contact us at hotline@austin.utexas.edu.

Please note that there are separate advising appointments for exchange students, sponsored students, English language students, international faculty, and international scholars. If you belong to one of these groups, please scroll farther down the page to find appointments. If you are a UT Austin student interested in pursuing a study abroad program, please refer to Education Abroad Advising.

Schedule an In-Person Appointment

Schedule a Virtual Appointment

Sponsored Student Advising

Sponsored Students are individuals who are funded by a government, company, or organization which utilizes 3rd party billing and have signed billing agreements with Texas Global. The Sponsored Student Advisor assists with issues involving immigration, financial sponsorship and billing, general insurance and tax questions, and also advises students on questions related to academic progress and personal considerations.

We have appointments for remote advising via Zoom or in-person. If you are in need of urgent advising please email us at sponsoredstudent@austin.utexas.edu to arrange an appointment with an advisor. 

Schedule an Appointment

Exchange Student Advising

Exchange students are non-degree seeking students who attend the university for one to two semesters only. We have appointments for remote advising via Zoom or in-person. If you are in need of urgent advising, please email us at UT-inbound@austin.utexas.edu to arrange an appointment with an advisor. 

Schedule an Appointment

English Language Center Student Advising

  • Travel Signatures on I-20s or DS-2019s
  • Employment Verification Letter for social security numbers
  • Enrollment Verification Letter
  • English Language Center Transcripts & Grade Reports
  • Copies of Receipts or Tuition Payments
  • Signatures on Transfer-In Forms
  • Reprint of lost or stolen I-20s or DS-2019s

Email elc@austin.utexas.edu to schedule an appointment.

Faculty and Scholar Advising

We are offering appointments for remote advising via Zoom/Teams. 

  • J-1 Scholar Orientation - Required for all arriving visiting researchers, professors, and other scholars in J-1 status. Scholars should sign up for orientation upon arrival in the United States via myIO.
  • Individual Advising Appointment for Faculty and Scholars - For UT faculty members and scholars in the following statuses: J-1, H-1B, TN, and F-1 OPT. Note that advising for those in F-1 OPT status is reserved for faculty members and scholars who are not on a UT I-20.
  • Individual Advising Appointment for Permanent Residency and O-1 Petitions - For university-sponsored I-140 and O-1 petitions.

Schedule an Appointment

Insurance Assistance

  • For assistance with insurance questions please email the Insurance Team at intlinsurance@austin.utexas.edu. Please include your EID in all correspondence.
  • Completed Insurance Waiver Requests can be submitted following the guidance on the Waiving the Student Health Insurance Plan | Texas Global (utexas.edu) page. You DO NOT need to make an appointment unless you have questions about the waiver process.
  • Insurance Waiver Requests may take two weeks for processing. Please do not make appointments to check the status of your waiver request. To check if your waiver request has been approved, view your tuition and fee bill. If you see insurance charges on your tuition and fee bill on the 11th class day (Fall/Spring) or 3rd class day (Summer), please contact the Insurance Team immediately.