In case of an emergency follow the information below to receive direction.
Examples of Immigration-Related Emergencies
- Trouble at the U.S. Port of Entry
- Immediate danger of being deported from the United States
- Detention by a federal officer
If You Are Experiencing an Immigration-Related Emergency
Call the UT Police Department at (512) 471-4441. Explain your situation and you will be connected to the appropriate Texas Global staff member.
Do not call 911 for immigration-related emergencies!
Examples of Health and Safety Emergencies
- Personal injury
- Urgent and unexpected hospitalization
- Sexual assault
- Automobile accident
- Missing persons
Call 911. After you receive assistance, notify ISSS.
Have questions about how to use your student health insurance plan?
For questions about your health insurance, please refer to our frequently asked questions for further information.
Immigration-Related Issues & Questions that are not Emergencies
I Need a Travel Signature
If you will be traveling internationally when Texas Global is closed, please plan ahead and obtain a travel signature before the office closes. You may obtain a travel signature by visiting our office during Walk-in Hours or you may request a new I-20 travel signature or DS-2019 travel signature. If you need a travel signature while the office is closed you should email email@example.com.
Please note that this is not considered an emergency. In the event that you travel without a valid travel signature, you will likely be issued an I-515A (read below).
- I Lost My I-20 or DS-2019
What Is Secondary Inspection?
If the U.S. Customs and Border Protection (CBP) officer at the port of entry cannot verify your immigration status, or if you do not have all of the required documentation, the officer may direct you to “secondary inspection.” Secondary inspection allows CBP to conduct additional research in order to verify information without causing delays for other arriving passengers.
The inspector will first attempt to verify your status by using SEVIS to check your immigration status. In the event that the CBP officer needs to verify information with UT-Austin, you will need to contact UT Police Department who will then connect you with a Texas Global staff member.
I Received an I-515 When I Arrived at the Port of Entry into the U.S.
- If you travel without your immigration documents or a valid travel signature, the CBP officer will likely issue you a Form I-515 which provides temporary admittance into the United States.
- If you receive Form I-515A, you have 30 days from the date of entry to submit your immigration documents to the Student and Exchange Visitor Program (SEVP) office.
- Please schedule an appointment with ISSS when the office reopens so we can assist you in preparing your paperwork.
My Passport Was Lost/Stolen
- Please contact your local embassy to apply for a replacement. Some embassies require a police report in the case of a stolen passport. If your original paper I-94 card has been lost as well, you must file an application with USCIS for a replacement.
- Schedule an appointment with ISSS when the office reopens so we can help you reapply for a new I-94 card.
My Visa Is Delayed
- Let your department know about the delay, and ask if they can accommodate a late arrival.
- Please contact ISSS when the office reopens to explore your options.
I Am a New Student in Need of I-20/DS-2019
- If you have been admitted to the University of Texas at Austin for the upcoming semester and need an I-20 or DS-2019, make sure to complete the Check-In process in myIO.
- When the office reopens, an international student advisor will review your form and issue your immigration document.