Emergency Information

If you experience an emergency while the University is closed, please use the following guidance for support.

Examples of Immigration-Related Emergencies

  • Trouble at the U.S. Port of Entry
  • Immediate danger of being deported from the United States
  • Detention by a federal officer

If You Are Experiencing an Immigration-Related Emergency

Call the UT Police Department at (512) 471-4441 and explain your situation to the dispatcher. If you have an important immigration need that isn't an emergency, please read instructions on this page to determine how to proceed.

Do not call 911 for immigration-related emergencies!

Examples of Health and Safety Emergencies

  • Personal injury
  • Urgent and unexpected hospitalization
  • Sexual assault
  • Automobile accident
  • Robbery
  • Missing persons

Call 911. After you receive assistance, notify ISSS.

Additional phone numbers for mental health emergency support include:

  • Call 988 to reach the National Suicide and Prevention Lifeline
  • Call 512-471-2255 Counseling and Mental Health Center (CMHC) 24/7 Crisis Line (Students only)
  • Call 512-471-3399 Employee Assistance Program (EAP) After-Hours Crisis Line (University employees only)

Have questions about how to use your student health insurance plan?

For questions about your health insurance, refer to our frequently asked questions for further information.

Immigration-Related Issues & Questions that are non-Emergencies