In case of an emergency follow the information below to receive direction.
- Trouble at the U.S. Port of Entry
- Immediate danger of being deported from the United States
- Detention by a federal officer
If you are experiencing an immigration-related emergency:
Call the UT Police Department at (512) 471-4441. Explain your situation and you will be connected to the appropriate Texas Global staff member.
Do not call 911 for immigration-related emergencies!
- Personal injury
- Urgent and unexpected hospitalization
- Sexual assault
- Automobile accident
- Missing persons
Call 911. After you receive assistance, notify ISSS.
For questions about your health insurance, please refer to our frequently asked questions for further information.
Immigration-Related Issues & Questions that are not Emergencies
If you will be traveling internationally when Texas Global is closed, please plan ahead and obtain a travel signature before the office closes. You may obtain a travel signature by visiting our office during Walk-in Hours or you may request a new document with travel signature online. If you need a travel signature while the office is closed you should email firstname.lastname@example.org.
- Please contact your local embassy to apply for a replacement. Some embassies require a police report in the case of a stolen passport. If your original paper I-94 card has been lost as well, you must file an application with USCIS for a replacement.
- Schedule an appointment with ISSS when the office reopens so we can help you reapply for a new I-94 card.
- Let your department know about the delay, and ask if they can accommodate a late arrival.
- Please contact ISSS when the office reopens to explore your options.
- If you have been admitted to the University of Texas at Austin for the upcoming semester and need an I-20 or DS-2019, make sure to complete the Check-In process in myIO.
- When the office reopens, an international student advisor will review your form and issue your immigration document.