Contact the English Language Center
Phone / WhatsApp
+1-512-471-2480
Fax
512-475-6810
CELTA inquiries: celta@austin.utexas.edu
Physical Location
2400 Nueces Street, Suite B, Second Floor
Austin, Texas 78705
(view map)
Regular Mailing Address
English Language Center, Texas Global
P.O. Box A
Austin, Texas 78713-8901
Express Mailing Address
English Language Center, Texas Global
2400 Nueces, Suite B
Austin, Texas 78705
Campus Mail
A7000
Complaints
English Language Center is committed to help you learn the English that you need to achieve your goals. We have established policies, created curriculum, hired instructors, and arranged for classrooms to support your English studies. We hope that you will enjoy your studies with us. However, if you have a complaint about policies, faculty/staff members, or anything else, please visit our office to speak with a member of our administrative team and fill out a student complaint form. The Associate Director and Director will review all complaints, will contact you about your concerns, and will take corrective action if appropriate. We value your opinion.
We hope that we are able to resolve your complaint within our office. However, students who feel that we are not upholding program standards also have the right to file a formal complaint with our external accrediting agency, CEA. Click here for more information about filing a complaint with CEA.