a view of the texas global building

Contact the English Language Center

Telephone

(512) 471-2480

Fax

(512) 475-6810

E-mail

elc@austin.utexas.edu

Physical Location

2400 Nueces Street, Suite B, Second Floor
Austin, Texas 78705
(view map)

Regular Mailing Address

English Language Center, Texas Global
P.O. Box A
Austin, Texas 78713-8901

Express Mailing Address

English Language Center, Texas Global
2400 Nueces, Suite B
Austin, Texas 78705

Campus Mail

A7000

Complaints

English Language Center is committed to help you learn the English that you need to achieve your goals. We have established policies, created curriculum, hired instructors, and arranged for classrooms to support your English studies. We hope that you will enjoy your studies with us. However, if you have a complaint about policies, faculty/staff members, or anything else, please visit our office to speak with a member of our administrative team and fill out a student complaint form. The Associate Director and Director will review all complaints, will contact you about your concerns, and will take corrective action if appropriate. We value your opinion.

We hope that we are able to resolve your complaint within our office. However, students who feel that we are not upholding program standards also have the right to file a formal complaint with our external accrediting agency, CEA. Click here for more information about filing a complaint with CEA.