Travel Insurance Update

Effective December 31, 2021, The University of Texas System will no longer contract with International SOS (ISOS) to cover university-related student, faculty, and staff international travel. The new international travel accident insurance and emergency assistance provider, On Call International, will provide services to UT’s international travelers. We are currently updating the website to reflect this change, thank you for your patience.

 

Overseas Insurance

All students taking part in UT-sponsored international travel are automatically enrolled in the UT Overseas Insurance plan, which is designed to support you if you become sick or injured while abroad. Overseas Insurance costs $19 per week and is due 10 days prior to your program start date. It includes two weeks of coverage before and after your program dates, free of charge.

Although some students will be dually covered by a national health care program and/or a program provider insurance policy, all UT Austin students are required to enroll in UT’s Overseas Insurance plan. The only exception is UT Austin students studying in their country of citizenship.

Overseas Insurance is not comprehensive health insurance, so we recommend that all students retain their U.S.-based health insurance while they are abroad in case they are forced to return before their program is over for any reason, such as a medical emergency. International students should also be aware that they may need to retain U.S.-based health insurance for visa and immigration purposes.

For full coverage details, review the Overseas Insurance brochure.

International Emergency Card

Download an emergency contact card or pick up a paper copy from your program coordinator or Texas Global. Always have it with you while you are abroad.

What Overseas Insurance Covers

  • Membership with On Call International, a 24/7 emergency assistance provider
  • Medical expenses if you need treatment for COVID-19 while on a covered trip
  • Testing for COVID-19 if symptomatic
  • Costs if you are forced to come home because of COVID-19 may be covered in certain circumstances
  • Expenses related to unforeseen quarantine
  • Medical evacuation
  • Mental health counseling
  • Expenses for a person you designate to join you if you are in the hospital for 24 hours or more; if you are medically evacuated, or if you are assaulted

What Overseas Insurance DOES NOT Cover

  • Quarantine for COVID-19 that is a travel requirement for entry or exit
  • Routine care. This includes physicals and any other ongoing, preventative care. This also includes testing for COVID-19 if it is an entry requirement and you do not have symptoms
  • Loss/theft of physical property, such as your phone, laptop, or luggage
  • High risk activities such as skiing, sky diving, SCUBA diving, surfing, white water rafting, or bungee jumping

How to Use Your Overseas Insurance

Calling On Call International is always your first step when you need assistance abroad.

On Call International is a 24/7 emergency assistance provider with an international network of medical and security professionals available any time to assist you. They can offer advice, connect you with resources, and work with you to make sure you receive the care and support you need.

Follow these steps to use your overseas insurance:

  • Contact the On Call International Global Response Center via phone, live chat, or email:
  • Identify yourself as a UT Austin student.
  • Tell them what assistance you need and follow their instructions.
  • While On Call will always attempt to make payment arrangements for your medical expenses, when traveling internationally you should always be prepared to pay up front for treatment as a precaution. If expenses are self-paid, you can file a claim for reimbursement. Keep all receipts/prescriptions.
  • Note the case number On Call International gives you as it will be helpful later filing your claim.
  • That’s it! Be sure to respond to messages from On Call International so that they know how you’re doing, and work with them if you need any additional assistance.

Before you Leave

  1. Log into the On Call Plan Information Portal with the UT Group ID 100143CPPD21 to learn more about the services and benefits available to you, gain access to pre-trip resources, and access the Global Risk Intelligence site for country specific health, safety, and cultural information and advice.
  2. Ensure you always have access to On Call contact and plan information in the easiest place to get it – on your phone. Click Plan ID from your mobile device and follow the single prompt to save to the home screen of your phone.

    This is not an app and does not require any login or personal details. Opening the Plan ID from your mobile device will allow you to click-to-dial On Call, open a 24/7 Live Chat link, and access other plan documents such as the full plan description and tele-counseling information.

  3. When On Call receives your trip information, it will be entered in their Travel Monitoring platform, which is powered by OnSolve:
    • Depending upon the risk rating of your destination, you may receive a pre-travel advisory email containing standing health and safety advice.
    • You will be registered to receive critical incident alerts via email (if any are issued) for your destination shortly before your trip, and while you are traveling.
    • You will be registered to use the OnSolve Risk Intelligence app and receive an emailed invitation to download it. To optimize usage of the app, configure the settings as recommended in the Mobile App User Guide.
    • Emails from On Call International (OCI) Alerts will be sent from an @stabilitas.io or @onsolve.com email domain. We suggest you take a moment to designate these in your email as Safe Senders.

If you have any questions about the process, please email Global Risk and Safety at grs@austin.utexas.edu.


How To File A Claim

On Call International also manages the Overseas Insurance claims process. Again, if you receive any kind of medical treatment while abroad, be sure to keep all receipts/prescriptions. You will need them when you file your claim.

There is no copay or deductible associated with UT’s plan. For covered expenses, you are eligible for 100% reimbursement up to the prescribed limits. You can use it to cover medical expenses at any hospital or clinic outside of the U.S. You are expected to file medical claims within 60 days of receiving medical care.

To file a claim:

  • Visit www.myoncallportal.com and enter UT Group ID: 100143CPPD21 to download the appropriate claim form.
  • Complete the form
  • The Policyholder is The University of Texas System
  • The Policy Number is G210430
  • After you’ve completed the form, scan and attach all supporting documents. For a medical case, that includes:
    • An itemized bill for the treating physician
    • Your prescription and receipt showing your name and the cost of the medication
  • Once this information is complete, email the signed claim form and attachments to tpaclaims@oncallinternational.com. Be sure to keep a copy of your completed form and all original documents.
  • It usually takes around 30 days for a claim to process. 

Travel Insurance

You may want to investigate purchasing additional travel insurance that will cover you if your flight is canceled or you are recalled because of COVID-19 since this will not be covered by UT’s Overseas Insurance nor will UT be reimbursing those costs. You may also wish to search for coverages for other risks that aren’t covered by UT’s Overseas Insurance.

We recommend that you look at the fine print for any plan you consider purchasing. Many of these will have a “pandemic exclusion.” Look for plans that include “cancel for any reason” and "interrupt for any reason" coverage. When selecting a plan, be mindful of the coverage included in the UT Overseas Insurance, so that you don’t unnecessarily duplicate coverages. For example, you can get Cancel for Any Reason Travel Insurance from InsureMyTrip.

For your convenience, we’ve included a few sites that you can use to research and compare travel insurance policies. This list is not exhaustive, and it does not constitute an endorsement on the part of UT.