Operations Update

We welcome walk-in customers on a first come, first served basis. We do not make appointments. Due to high demand and limited staff, we often need to stop accepting applications before our official closing time, so we recommend arriving earlier in the day rather than later. Wait times vary, from a few minutes to a couple of hours, so please plan accordingly. Current processing times to receive your passports in the mail are up to 14 weeks for Routine Service and up to 10 weeks for Expedited Service.

Hours and Location

All your passport needs in one central location.

Come see us to apply for a passport or get a photo. Not only do we serve the UT campus, we are open to the public and our neighbors in the greater Austin area, including Round Rock, Pflugerville, Cedar Park, Dripping Springs, Buda and beyond.


Monday - Friday, 8 a.m. - 2 p.m. 

It is strongly recommended to arrive as early as possible to increase your chance of being served at our facility. We do not make appointments. We welcome walk-up customers on a first come, first served basis. Due to limited staff, we can only accept a small number of applications each day. We often need to close our office very early and the wait times can be several hours for those we do serve. Please plan accordingly. 

The passport office is closed during all University of Texas at Austin holidays and follows the university's closure policy in the event of weather or emergencies.


Exterior of the Texas Global building, located at 2400 Nueces Street, Suite B.

Passport Services is located in the Texas Global building at 2400 Nueces Street, Suite B. The main entrance is on the ground floor at the northwest corner of Nueces and West 24th Streets. Passport Services is located on the second floor.

Screenshot of Google map at 2400 Nueces Street


There is parking available on the street or in the San Antonio Garage.

Note: Do NOT park in the small parking lot across the street (where Smoothie King is located). Your vehicle will get booted and the fine is $150.

"Quick and easy! I was in and out in 11 minutes!! I came in with my application filled out, got my photo taken, and did all the necessary steps, and it was Friday. I would definitely recommend coming here if you want a hassle-free experience."

Read Nicolette E.'s full review of Texas Global Passport Services on Yelp

Contact Us

Phone: (512) 232-5899

Email: passport@austin.utexas.edu

If we don’t answer, it’s because we are serving customers. Please leave a message and we will return your call as soon as possible.