Requesting Express Mail

If you want to get your documents faster, you can use ISSS’s express shipping via FedEx or DHL, but there is an extra expense for students and scholars.

Initial I-20 and DS-2019 requests: Wait until you have submitted all necessary forms and been moved into the "Check-in" status on myIO. Once you're in "Check-in" status, you will be able to request express shipping by logging into myIO. When you are logged in, the portal will take you to eShip Global, where you can request your shipping preferences. Do not go to the DHL or FedEx sites directly.

Have the following items ready:

  • Your UT EID
  • Mailing address
  • Email address
  • Telephone number
  • Credit card information
  • Choose Department/Contact "International Office" as the sender

When you have completed the request, eShip will send you an email that includes a tracking number and order details for your shipment. If you experience any problems when placing your express shipment request, please reach out to hotline@austin.utexas.edu.