Insurance Appointments & Contact Info

Insurance Advising Appointments

There is an insurance advisor on staff to assist you with insurance-related matters. Advising is done by appointment ONLY. Please read the special considerations below before scheduling your appointment.

Appointments are available during the following times:


1:00 p.m.-4:00 p.m.


9:00 a.m. - 11:00 a.m.

Schedule an appointment

Special Considerations

  • Same day appointments cannot be facilitated.
  • UTEID and the reason for which you need to see the Insurance Advisor (e.g. to purchase dependent insurance; to discuss waiver options) is required.
  • Completed Insurance Waiver Request forms can be uploaded at Secure Uploader. You DO NOT need to make an appointment.
  • Insurance Waiver Requests may take two weeks for processing. Please do NOT make appointments to check the status of your waiver request. To check if your waiver request has been approved, view your tuition and fee bill. If you see insurance charges on your tuition and fee bill on the 11th class day (Fall/Spring) or 3rd class day (Summer), please contact the Insurance Advisor immediately.

Insurance Contact Information

Insurance Advisor (for General Insurance-Related Inquiries)
Tel (512) 471-2477


*Be sure to include your name & UTEID and all correspondence


Academic Health Plans/BlueCross BlueShield (AHP/BCBS)

AHP/BCBS Customer Service #: 1-855-247-227